Remote Senior Manager, Global Billing & OTC

Relativity; Arizona; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity seeks a Senior Manager, OTC to lead the design, execution, and continuous improvement of global billing operations across all revenue streams. You will ensure complete, accurate, and scalable processes with strong internal controls in a fast-growth SaaS environment.

The role emphasizes end-to-end billing, multi-currency handling, and governance, leveraging AI and automation across Zuora, Salesforce, and related systems to drive efficiency and accuracy.

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role.
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments.
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes.
• Familiarity with SOX controls for billing or OTC functions in a public company environment.

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams.
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles.
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models.
• Lead SOX control management for billing operations and serve as a key contact for OTC audits.
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing and improve scalability.
• Partner with Revenue Accounting, Legal, and Deal Strategy to translate contract terms into accounting processes.
• Lead, mentor, and develop a high-performing global team and drive cross-functional collaboration.

Skills

Budget Mgmt

Communication

Leadership

Program Mgmt

Project Mgmt

Risk Mgmt

Stakeholder Mgmt

Strategic Planning

Team Leadership

Vendor Mgmt

Education

Accounting degree

Tools

Zuora Billing

Salesforce

Job description

Relativity seeks a Senior Manager, OTC to lead the design, execution, and continuous improvement of global billing operations across all revenue streams. You will ensure complete, accurate, and scalable processes with strong internal controls in a fast-growth SaaS environment.

The role emphasizes end-to-end billing, multi-currency handling, and governance, leveraging AI and automation across Zuora, Salesforce, and related systems to drive efficiency and accuracy.