Unit Manager, Customer Operations

Piedmont Airlines; Philadelphia (Philadelphia County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Medical and dental

Job summary

Piedmont Airlines is seeking a Unit Manager, Customer Operations in Philadelphia to lead the Ground Handling team, ensuring safe equipment handling and staffing in daily operations.

You will coach staff, manage scheduling and performance reviews, and enforce policies to meet company and customer expectations. The role requires strong leadership, independence, and collaboration across management levels.

Qualifications

• Two years supervisory experience in Ramp and Customer Service
• Familiarity with Airport Operations Area (AOA) environment
• Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
• Bachelor’s Degree in Aviation, Business, or related field
• Use of computers and other office equipment

Responsibilities

• Oversee daily operations with focus on safety and customer service
• Coach and develop staff career paths
• Correct non-compliant behavior and apply corrective action
• Align daily work with company policies and goals
• Manage a diverse team including supervisors and agents
• Prepare daily/weekly/monthly reports
• Schedule staff including shifts, rotations, and back-ups
• Conduct employee performance reviews

Skills

Team leadership

Independent work

Management collaboration

Conflict resolution

Communication

Education

Bachelor's degree in Aviation/Business or related field

Tools

QIK

Sabre

Microsoft Office

Job description

Piedmont Airlines

Unit Manager, Customer Operations

Philadelphia, Pennsylvania, United States

Sep 30, 2026

$55,000/year

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations.

• Keep both the company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose corrective action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a team with various duties to include supervisors and agents
• Administrative duties to include daily/weekly/monthly reports
• Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
• Conduct employee performance reviews

Job Qualifications and Competencies:

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Preferred Qualifications:

• Two (2) years of supervisory experience in both Ramp and Customer Service
• Working knowledge of Airport Operations Area (AOA) environment
• Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
• Bachelor’s Degree in Aviation, Business, or related field
• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I__n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

October 14, 2026

Piedmont Airlines

The preferred East Coast regional airline. A wholly owned subsidiary of American Airlines Group.

Piedmont Airlines, a subsidiary of American Airlines Group, operates nearly 440 daily flights to 72 destinations in the U.S. and Canada, using ERJ-145 aircraft.

Airlines and Aviation Transportation, Logistics, Supply Chain and Storage

5443 Airport Terminal Road, Salisbury, Maryland 21804, US