Senior Director, Customer Service & Ground Handling

Southern Arkansas University; United States; On-site; USD 138,000 - 152,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Senior Director, Customer Service in the Ground Handling Department to promote a culture of compliance and operational excellence at a Hub location. You will oversee labor relations, drive performance, and coach a diverse team of managers, supervisors, and agents.

The role requires strong communication, extensive aviation operations knowledge, budgeting experience, and familiarity with FAA/TSA/OSHA regulations. Competitive salary with benefits is offered.

Qualifications

• Functional knowledge of airport hub operations.
• Five (5) years of senior level leader experience with an airline.
• Proven success of leading people in a fast-paced environment.
• Excellent communication and strong relationship building skills.
• Extensive knowledge of aviation ground handing policy, a thorough understanding of collective bargaining agreements, and experience collaborating with labor groups.
• Experience with budgeting principals and standard guidelines.
• Thorough understanding of FAA, TSA, OSHA, and other industry regulations.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security.
• Keep company goals and customer expectations in mind when overseeing daily operations.
• Coach and provide career development to the staff.
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines.
• Manage a team with varied duties to include department managers, duty managers, unit managers, supervisors, and agents.
• Administrative duties to include daily/weekly/monthly reports.
• Conduct employee performance reviews.

Skills

Leadership

Budgeting

Communication

Regulatory knowledge

Labor relations

Operations knowledge

Relationship building

Education

Bachelor’s degree in aviation, business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. is seeking a Senior Director, Customer Service in the Ground Handling Department to promote a culture of compliance and operational excellence at a Hub location. You will oversee labor relations, drive performance, and coach a diverse team of managers, supervisors, and agents.

The role requires strong communication, extensive aviation operations knowledge, budgeting experience, and familiarity with FAA/TSA/OSHA regulations. Competitive salary with benefits is offered.