Senior Maintenance Manager - Luxury Apartment Community

Kairoi Residential; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Kairoi Residential is seeking an Service Manager to oversee the maintenance of our multifamily community in Dallas. You will lead a skilled team, manage repairs across plumbing, electrical, HVAC, carpentry, and appliances, and ensure top-tier resident service and care for vacant units.

The role emphasizes strong leadership, communication, and problem-solving, with a focus on safety, efficiency, and cost control in a luxury residential setting.

Qualifications

• 5-6 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
• EPA and HVAC certifications are required.
• Must have in-depth knowledge of OSHA safety rules and regulations.

Responsibilities

• Oversee all maintenance operations, ensuring that the property is maintained to the highest standards of quality and functionality.
• Develop and implement preventative maintenance programs, ensuring the long-term value and efficiency of the property's systems and equipment.
• Manage the maintenance budget, track expenses, and identify opportunities for cost savings and efficiency improvements.
• Oversee the organization and inventory of maintenance equipment, materials, and supplies.
• Ensure that the maintenance shop and storage areas are clean, organized, and well-maintained.
• Supervise, mentor, and evaluate the performance of the maintenance team, including Assistant Service Managers, Service Technicians, and Senior Service Technicians.
• Provide guidance, training, and support to team members, fostering their professional development and skill enhancement.
• Delegate and oversee work assignments, ensuring that tasks are completed efficiently and to the highest standards.
• Foster a positive and collaborative work environment, promoting teamwork, communication, and a shared commitment to resident satisfaction.
• Oversee the timely and efficient response to resident service requests, ensuring that all maintenance issues are addressed promptly and professionally.
• Provide technical expertise and support to the maintenance team in diagnosing and troubleshooting complex maintenance issues.
• Monitor resident satisfaction with maintenance services, addressing any concerns or complaints in a timely and effective manner.
• Oversee the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.
• Oversee the maintenance of the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.
• Conduct regular inspections of the property to identify any maintenance or safety concerns.
• Ensure compliance with all applicable safety regulations and standards.
• Manage relationships with vendors and contractors, negotiating contracts and ensuring that services are delivered in a timely and cost-effective manner.
• Oversee the quality of work performed by vendors and contractors, ensuring that it meets the community's standards.

Skills

Maintenance leadership

Team management

Bilingual (Spanish/English)

HVAC knowledge

Plumbing knowledge

Electrical knowledge

Carpentry knowledge

Appliance repair

Customer service

Budget management

Job description

Kairoi Residential is seeking an Service Manager to oversee the maintenance of our multifamily community in Dallas. You will lead a skilled team, manage repairs across plumbing, electrical, HVAC, carpentry, and appliances, and ensure top-tier resident service and care for vacant units.

The role emphasizes strong leadership, communication, and problem-solving, with a focus on safety, efficiency, and cost control in a luxury residential setting.