Senior Mailroom & Client Services Lead

SPS North America, Inc; Chicago (IL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Comprehensive Benefits

Job summary

SPS North America, Inc. is seeking a Lead Mailroom Associate to oversee mail and shipping/receiving functions and lead the on-site client services team. You will manage inbound/outbound mail, process shipments, and provide prompt, courteous service to SPS employees and clients.

You will report to the Client Services Supervisor/Manager and help maintain a professional image while ensuring timelines and accuracy in all mail operations. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 2+ years prior work experience preferred.
• 1+ year of lead experience preferred.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Adhere to all policies and procedures required.

Responsibilities

• Provide 5-star customer service to all employees.
• Receive inbound mail/packages and sort and input into chain of custody software.
• Operate mail machines (postage meter, copier, folding and inserting).
• Maintain records of receipt and mailing dates.
• Manage outgoing mail/shipments and shipping/receiving duties.
• Notify employees upon inbound deliveries and distribute mail.
• Serve as point of contact for mail/package inquiries.
• Assign tasks and monitor progress with supervisor.
• Train backups and provide policy guidance.
• Maintain neat and orderly Business Service Center area.
• Monitor office supplies and replenishment.

Skills

Customer service

Communication

Multitasking

Organizational skills

Team leadership

Education

High School Diploma or equivalent

Tools

MFD equipment

Chain of custody software

Postage meter

Photocopying machine

Job description

SPS North America, Inc. is seeking a Lead Mailroom Associate to oversee mail and shipping/receiving functions and lead the on-site client services team. You will manage inbound/outbound mail, process shipments, and provide prompt, courteous service to SPS employees and clients.

You will report to the Client Services Supervisor/Manager and help maintain a professional image while ensuring timelines and accuracy in all mail operations. Strong communication and organizational skills are essential.