Mailroom Lead & Client Services Leader

SPS North America Inc.; Costa Mesa (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America Inc. is seeking a Lead Mailroom Associate to oversee mail and shipping/receiving operations in the on-site Business Service Center.

This role drives timely processing, distribution, and delivery of mail and supplies while maintaining professional service standards for SPS employees and clients. The Lead Mailroom Associate will supervise with direction, report to client services leadership, and ensure accurate handling of inbound/outbound items, inventory and records, and

Qualifications

• High School Diploma or equivalent.
• 2+ years work experience preferred.
• 1+ year lead experience preferred.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to learn computer-based systems.
• Professional appearance and attitude.

Responsibilities

• Provides 5-star customer service to all employees.
• Receives inbound mail/packages and sorts mail into chain of custody software.
• Operates mail machines including postage meter and copy machines.
• Maintains records of receipt, mailing dates, and other information.
• Manages outgoing mail/package transactions and shipping/receiving duties.
• Distributes mail/packages to company personnel and notifies recipients.
• Trains back-up and provides guidance on policies and procedures.
• Creates and distributes reports on team progress.

Skills

Customer service

Mailroom operations

Shipping receiving

Communication skills

Organizational skills

Equipment operation

Education

High School Diploma

Tools

Chain of custody software

Postage meter

Copier

Job description

SPS North America Inc. is seeking a Lead Mailroom Associate to oversee mail and shipping/receiving operations in the on-site Business Service Center.

This role drives timely processing, distribution, and delivery of mail and supplies while maintaining professional service standards for SPS employees and clients. The Lead Mailroom Associate will supervise with direction, report to client services leadership, and ensure accurate handling of inbound/outbound items, inventory and records, and