Lead Mailroom & Operations Coordinator

SPS; Chicago (IL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Job summary

SPS is seeking a Lead Mailroom Associate in Chicago, IL to oversee mail and shipping/receiving services for the onsite business service center. You will lead the client services team under supervision, ensuring timely processing of inbound/outbound mail and accurate shipping/receiving of materials.

The role emphasizes delivering exceptional customer service to SPS employees and maintaining a professional image. Reports to the Client Services Supervisor/Manager with on-site responsibilities.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of prior work experience preferred.
• 1+ year of lead experience preferred or equivalent professional experience.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.

Responsibilities

• Provide 5-star customer service to employees in all forms of communication.
• Receive and sort inbound mail; input into chain of custody software.
• Operate mail machines (postage meter, photocopier, folding/inserting).
• Maintain records of receipt and mailing dates.
• Manage outgoing mail and shipping/receiving of materials.
• Notify employees of inbound deliveries and distribute mail/packages.
• Train backups and provide guidance on policies and procedures.

Skills

Customer service

Verbal communication

MS Office

Time management

Organization

Shipping/receiving knowledge

Education

High School Diploma

2+ years experience

Lead experience 1+ year

Tools

MS Office Suite

Chain of custody software

Job description

SPS is seeking a Lead Mailroom Associate in Chicago, IL to oversee mail and shipping/receiving services for the onsite business service center. You will lead the client services team under supervision, ensuring timely processing of inbound/outbound mail and accurate shipping/receiving of materials.

The role emphasizes delivering exceptional customer service to SPS employees and maintaining a professional image. Reports to the Client Services Supervisor/Manager with on-site responsibilities.