Lead Mailroom & Client Services Specialist

SPS North America Inc.; Stamford (CT); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Bonuses

Paid Time Off

401k with matching

Job summary

The SPS North America Inc. Stamford, CT-based team seeks a Lead Mailroom Associate to oversee mail, shipping, and receiving operations and to guide the onsite client services team with supervision.

You will ensure prompt, courteous service and maintain essential records and processes. Responsibilities include operating mail equipment, processing inbound/outbound mail, and coordinating with colleagues to keep the Business Service Center running smoothly.

Qualifications

• High School Diploma or equivalent.
• 2+ years previous work experience preferred.
• 1+ year lead experience preferred, or equivalent.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.
• Strong written and verbal communication skills.
• Ability to work independently and handle multiple tasks.
• Knowledge of shipping/receiving procedures.

Responsibilities

• Oversee inbound/outbound mail and shipping/receiving services.
• Provide 5-star customer service to all employees.
• Operate mail machines and input into chain of custody software.
• Maintain records of receipts and mailing dates.
• Distribute mail/packages to personnel and respond to inquiries.
• Train back-up staff and provide policy guidance.
• Create and distribute reports on progress.
• Keep the Business Service Center neat and orderly.

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Education

High School Diploma

Job description

The SPS North America Inc. Stamford, CT-based team seeks a Lead Mailroom Associate to oversee mail, shipping, and receiving operations and to guide the onsite client services team with supervision.

You will ensure prompt, courteous service and maintain essential records and processes. Responsibilities include operating mail equipment, processing inbound/outbound mail, and coordinating with colleagues to keep the Business Service Center running smoothly.