Senior Luxury Client Advisor - Craft Elite Experiences

FERRAGAMO USA INC; San Francisco (CA); On-site; USD 28,929 - 30,307; Full time

Job summary

Ferragamo USA Inc. in San Francisco seeks a Senior Client Advisor to deliver exceptional, client-focused service and build loyal customer relationships. You will lead on the sales floor, mentor peers, and create personalized experiences that drive revenue and brand loyalty.

The role emphasizes emotional connection, storytelling, and CRM-based engagement to cultivate long-term client relationships in a luxury environment. Strong English and teamwork are essential.

Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style.
• Proficient English language skills; knowledge of second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.

Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices.
• Actively creates a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room.
• Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.
• Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company's CRM database to connect with clients to maintain and develop relationships.

Skills

Clienteling

Sales leadership

Communication

Inventory knowledge

Tools

CRM software

Job description

Ferragamo USA Inc. in San Francisco seeks a Senior Client Advisor to deliver exceptional, client-focused service and build loyal customer relationships. You will lead on the sales floor, mentor peers, and create personalized experiences that drive revenue and brand loyalty.

The role emphasizes emotional connection, storytelling, and CRM-based engagement to cultivate long-term client relationships in a luxury environment. Strong English and teamwork are essential.