Senior Luxury Client Experience Lead

FERRAGAMO; Short Hills (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Ferragamo USA Inc. in Short Hills, NJ, is seeking a Senior Client Advisor to provide exceptional customer service and craft hand-crafted experiences for clients. You will nurture meaningful relationships, leverage CRM, and work toward sales excellence on the luxury selling floor.

The role emphasizes mentorship to peers, collaboration, and a proactive, client-centric mindset within a premium retail environment.

Qualifications

• Proficient English language skills; knowledge of a second language preferred.
• Strong interpersonal and communication skills; read, write, and interpret instructional documents.
• Ability to multi-task and work in a luxury retail environment.

Responsibilities

• Lead on the selling floor to drive sales results.
• Collaborate with peers to drive results with empathy.
• Maintain a positive work environment through teamwork.
• Assist operations by stocking selling floor and stock room.
• Transform client experiences into magical moments.
• Build long-term client relationships via CRM.
• Promote cross-selling to increase UPT.
• Capture customer data in CRM to develop relationships.

Skills

Client relationships

Storytelling

Customer service

Teamwork

Inventory tracking

English proficiency

Job description

Ferragamo USA Inc. in Short Hills, NJ, is seeking a Senior Client Advisor to provide exceptional customer service and craft hand-crafted experiences for clients. You will nurture meaningful relationships, leverage CRM, and work toward sales excellence on the luxury selling floor.

The role emphasizes mentorship to peers, collaboration, and a proactive, client-centric mindset within a premium retail environment.