Luxury Client Advisor & Mentor - Craft Experiences

FERRAGAMO; Topanga (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ferragamo USA Inc. seeks a Senior Client Advisor in Topanga, CA to deliver exceptional luxury client experiences and build lasting relationships. You will drive sales by crafting personalized, hand-crafted experiences and leveraging CRM insights to nurture client loyalty.

You will mentor colleagues, foster a positive team enviroment, and uphold our standards of elegance, professionalism and service on the selling floor. This role includes day-to-day store operations and stock management.

Qualifications

• Strong client service orientation with luxury fashion experience.
• Excellent storytelling and questioning skills to understand client needs.

Responsibilities

• Lead and inspire on the selling floor to meet sales targets.
• Collaborate with peers to drive results through authenticity and best practices.
• Create a positive work environment through teamwork and collaboration.
• Assist operations by managing stock on the selling floor and in the stock room.

Skills

Client-centric service

Communication

Storytelling

Brand knowledge

Team collaboration

Multitasking

English fluency

Tools

CRM databases

Inventory tracking software

Job description

Ferragamo USA Inc. seeks a Senior Client Advisor in Topanga, CA to deliver exceptional luxury client experiences and build lasting relationships. You will drive sales by crafting personalized, hand-crafted experiences and leveraging CRM insights to nurture client loyalty.

You will mentor colleagues, foster a positive team enviroment, and uphold our standards of elegance, professionalism and service on the selling floor. This role includes day-to-day store operations and stock management.