Senior Luxury Client Experience Lead

FERRAGAMO; Beverly Hills (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Ferragamo USA Inc. in Beverly Hills is seeking a Senior Client Advisor to deliver luxury client service and build enduring relationships. You will craft personalized experiences, guide clients with expert styling knowledge, and drive sustainable sales performance.

The role emphasizes CRM-driven client engagement, cross-selling, and a strong team mindset. A proactive mentor on the floor supports colleagues while maintaining an outstanding client experience.

Qualifications

• Experience delivering luxury client service and building relationships.

Responsibilities

• Lead on the selling floor to achieve sales goals and mentor teammates.
• Collaborate with peers to drive results with authenticity and best practices.
• Create a positive work environment through teamwork and collaboration.
• Assist operations by maintaining stock on the selling floor and in the stock room.

Skills

Customer service mindset

CRM usage

Storytelling

Inventory tracking

English proficiency

Tools

CRM database

Job description

Ferragamo USA Inc. in Beverly Hills is seeking a Senior Client Advisor to deliver luxury client service and build enduring relationships. You will craft personalized experiences, guide clients with expert styling knowledge, and drive sustainable sales performance.

The role emphasizes CRM-driven client engagement, cross-selling, and a strong team mindset. A proactive mentor on the floor supports colleagues while maintaining an outstanding client experience.