Luxury Client Advisor: Craft Personal Experiences

FERRAGAMO; Beverly Hills (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

Ferragamo USA Inc. in Beverly Hills is seeking a Full Time Client Advisor to deliver premium service and crafts a hand-crafted client experience.

You will build emotionally enriched relationships, understand luxury client desires, and drive sales through personalized service and CRM initiatives. Responsibilities include leading on the selling floor, maintaining stock, promoting cross-selling, and creating memorable, client-centric experiences while embodying Italian craftsmanship and high

Qualifications

• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Being a master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of second language preferred.

Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Actively promotes a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room.
• Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
• Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.

Job description

Ferragamo USA Inc. in Beverly Hills is seeking a Full Time Client Advisor to deliver premium service and crafts a hand-crafted client experience.

You will build emotionally enriched relationships, understand luxury client desires, and drive sales through personalized service and CRM initiatives. Responsibilities include leading on the selling floor, maintaining stock, promoting cross-selling, and creating memorable, client-centric experiences while embodying Italian craftsmanship and high