Senior Luxury Client Advisor & Brand Concierge

Ferragamo Usa Inc; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Ferragamo USA Inc. is seeking a Senior Client Advisor at our Topanga location to deliver exceptional, emotionally enriched service and craft a hand-crafted client experience.

You will build loyal relationships through CRM initiatives and mentor teammates to drive sales and teamwork. The role requires stylish storytelling, strong English communication, and inventory know-how; you will align with brand standards and provide a memorable luxury shopping experience to clients on the floor, via phone,

Qualifications

• Luxury client service mindset with a passion for style.
• Storytelling skills to engage clients and ask insightful questions.
• Inventory tracking knowledge.
• Proficient English language skills; second language helpful.

Responsibilities

• Demonstrate active leadership on the selling floor to drive sales and team objectives.
• Collaborate with peers to share best practices and drive results.
• Maintain stock on the selling floor and in the stock room to support operations.
• Capture customer data in the CRM to connect with clients and grow relationships.
• Provide expert styling and brand knowledge to create a memorable client experience.

Skills

Luxury client service

CRM knowledge

Storytelling

Inventory tracking

English fluent

Team player

Job description

Ferragamo USA Inc. is seeking a Senior Client Advisor at our Topanga location to deliver exceptional, emotionally enriched service and craft a hand-crafted client experience.

You will build loyal relationships through CRM initiatives and mentor teammates to drive sales and teamwork. The role requires stylish storytelling, strong English communication, and inventory know-how; you will align with brand standards and provide a memorable luxury shopping experience to clients on the floor, via phone,