Senior Luxury Client Experience Lead

FERRAGAMO USA INC; Short Hills (NJ); On-site; USD 29,000 - 32,000; Full time

Job summary

Ferragamo USA Inc. in Short Hills, New Jersey, is seeking a Senior Client Advisor to deliver exceptional service and craft a hand-crafted client experience.

You will develop and nurture loyal relationships, mentor teammates, and drive sales through CRM-driven engagement while maintaining knowledge of product and brand.

This role requires strong English communication, a client-focused mindset, and the ability to work on a team with a luxury brand that values elegance and craftsmanship.

Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style.
• Strong client-focus and ability to build emotional connections.
• Storytelling ability and skill in asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; second language preferred.
• Strong interpersonal and communication skills with clients, peers and management.
• Ability to multi-task and work in a team with initiative.

Responsibilities

• Demonstrate active leadership on the selling floor to drive sales and team objectives.
• Collaborate with peers to achieve results with authenticity and best practices.
• Maintain a positive work environment through teamwork and collaboration.
• Support operations by stocking designated areas on the selling floor and in the stock room.
• Transform client experiences into memorable moments with a hand-crafted approach.
• Cultivate long-term client relationships via personalized connections and CRM engagement.
• Promote cross-selling and ensure brand knowledge guides customer interactions.

Skills

Customer service

CRM

Team leadership

Luxury brand knowledge

Job description

Ferragamo USA Inc. in Short Hills, New Jersey, is seeking a Senior Client Advisor to deliver exceptional service and craft a hand-crafted client experience.

You will develop and nurture loyal relationships, mentor teammates, and drive sales through CRM-driven engagement while maintaining knowledge of product and brand.

This role requires strong English communication, a client-focused mindset, and the ability to work on a team with a luxury brand that values elegance and craftsmanship.