Senior LTL Operations Manager

Estes-Express-Lines; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

The Operations Manager at Estes-Express-Lines oversees a large Service Center, directing up to 450+ employees across multiple shifts in a fast-paced LTL environment, including dock operations in varying weather conditions.

The role emphasizes strong leadership, customer service focus, and adherence to safety and company procedures, with opportunities for advancement within Estes-Express-Lines.

Qualifications

• High School Diploma or GED, or any combination of education and experience giving an equivalent background. Bachelor Degree preferred.
• Minimum of 5 years supervisory experience preferred.
• Knowledge of all aspects of an LTL service center preferred.
• Must have good computer skills (AS/400 & MS Office a plus).
• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
• Customer Service focus.
• Some travel required.
• Possess excellent verbal, written and listening communication skills.
• Excellent planning and organization skills.
• Must be willing to work 50 hours/week average.
• Must be able to work any shift including nights and/or weekends and in any weather condition.

Responsibilities

• Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development.
• Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules.
• Involved in hiring, training and terminations; ensuring all paperwork is processed according to proper Company guidelines.
• Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager.
• Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager.
• Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Travel willingness

Education

Bachelor's degree preferred

GED/High School Diploma

Tools

AS/400

MS Office

Job description

The Operations Manager at Estes-Express-Lines oversees a large Service Center, directing up to 450+ employees across multiple shifts in a fast-paced LTL environment, including dock operations in varying weather conditions.

The role emphasizes strong leadership, customer service focus, and adherence to safety and company procedures, with opportunities for advancement within Estes-Express-Lines.