Senior Long-Term Disability Claims Expert & Coach (Virtual)

Prudential Financial; Texas; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Wellness programs

Pension plan

Education benefit

Employee Stock Purchase Plan

Job summary

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist for its Long-Term Disability Core Team within the Group Insurance Disability Organization.

The role focuses on applying deep claim management expertise, guiding claim professionals, and maintaining high-quality outcomes while ownership remains with the individual claim professional. The position emphasizes technical coaching, policy interpretation, and risk assessment to support team health and effective claim

Qualifications

• 3+ years of long-term disability claim management experience.
• Advanced knowledge of LTD policy provisions, medical and vocational considerations.
• Ability to analyze complex or high-risk claim scenarios and recommend sound strategies.
• Experience coaching claim professionals and delivering actionable feedback.

Responsibilities

• Serve as an LTD technical expert for the Team Lead and claim professionals.
• Provide guidance on policy interpretation, medical/vocational considerations, and claim strategy.
• Coach professionals through complex cases to improve decision quality.
• Provide timely feedback to build technical capability and improve execution.
• Analyze claim activity to identify trends and risks for coaching or process improvement.
• Support development and delivery of technical training for claim staff.

Skills

Disability claim management

Technical guidance

Coaching/mentoring

Data analysis

Policy interpretation

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist for its Long-Term Disability Core Team within the Group Insurance Disability Organization.

The role focuses on applying deep claim management expertise, guiding claim professionals, and maintaining high-quality outcomes while ownership remains with the individual claim professional. The position emphasizes technical coaching, policy interpretation, and risk assessment to support team health and effective claim