Senior Long-Term Disability Claims Expert & Coach

Prudential Financial; Yorktown (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Pension plan

Wellness programs

Work/Life resources

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial seeks a Disability Claims Specialist for the Long-Term Disability Core Team within Group Insurance Disability. The role focuses on applying deep claim management knowledge to guide professionals, coach the team, and promote high‑quality claim outcomes.

You will serve as a technical and consultative resource, aligning with policy provisions and sound disability management practices while ownership remains with the assigned claim professional.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of LTD policy provisions, medical and vocational considerations.
• Ability to independently analyze complex or high-risk claim scenarios.
• Proven coaching and feedback skills for claim professionals.
• Ability to interpret data and trends to improve claim quality and block health.

Responsibilities

• Serve as LT Disability technical expert for Team Lead and peers.
• Provide policy interpretation guidance and next steps on claims.
• Coach claim professionals through complex scenarios and document feedback.
• Identify trends and risks from claim activity and propose improvements.
• Monitor claim block health with Team Lead and prioritize corrective actions.
• Support technical training and knowledge sharing for the team.

Skills

LTD claims management

Policy provisions knowledge

Data analysis

Coaching/mentoring

Tools

Microsoft Teams

Excel

Job description

Prudential Financial seeks a Disability Claims Specialist for the Long-Term Disability Core Team within Group Insurance Disability. The role focuses on applying deep claim management knowledge to guide professionals, coach the team, and promote high‑quality claim outcomes.

You will serve as a technical and consultative resource, aligning with policy provisions and sound disability management practices while ownership remains with the assigned claim professional.