Long-Term Disability Claims Expert & Coach

Prudential Financial; Hawaii; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

Company-funded pension plan

Wellness programs

Employee stock purchase plan

Job summary

Prudential Financial, Inc. of the United States, is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team within the Group Insurance Disability Organization.

You will apply deep claim-management expertise to guide professionals, support the Team Lead, and promote high-quality outcomes. You will coach colleagues, provide guidance on policy interpretation, medical and vocational considerations, and analyze trends to improve claim block health while ownership remains

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations.
• Ability to independently analyze complex or high-risk claim scenarios and recommend sound strategies.
• Experience coaching claim professionals and providing actionable feedback.
• Ability to interpret claim data and identify risks to improve claim quality and block health.

Responsibilities

• Serve as a Long Term Disability technical expert to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and next steps.
• Coach claim professionals through complex claim scenarios and strengthen critical thinking.
• Provide timely feedback to build technical capability and improve execution.
• Analyze claim activity to identify trends, risks, and coaching opportunities.
• Support development and delivery of technical training and knowledge sharing for claim professionals.

Skills

Disability claims management

Complex claim evaluation

Coaching claim professionals

Policy interpretation

Trend analysis

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Prudential Financial, Inc. of the United States, is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team within the Group Insurance Disability Organization.

You will apply deep claim-management expertise to guide professionals, support the Team Lead, and promote high-quality outcomes. You will coach colleagues, provide guidance on policy interpretation, medical and vocational considerations, and analyze trends to improve claim block health while ownership remains