Senior Long-Term Disability Claims Expert & Coach

Prudential Financial; Iowa; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Wellness program

Education benefit

Stock purchase plan

Job summary

Prudential Financial in the United States is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team. The role serves as a technical expert, guiding claim professionals and promoting high-quality outcomes on complex matters.

You will coach, interpret policy provisions, and support decision quality while the claim professional retains ownership and execution. A strong analytical mindset and collaboration with leadership are essential.

Qualifications

• 3+ years of Long-Term Disability claim management experience with advanced technical knowledge.
• Experience interpreting policy provisions, medical and vocational considerations, and benefit calculations.
• Proven ability to coach professionals, provide actionable feedback, and improve claim quality.

Responsibilities

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Support additional technical, coaching, analytical, and operational priorities as assigned based on evolving team and business needs.

Skills

Coaching

Claim analysis

Technical guidance

Critical thinking

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Prudential Financial in the United States is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team. The role serves as a technical expert, guiding claim professionals and promoting high-quality outcomes on complex matters.

You will coach, interpret policy provisions, and support decision quality while the claim professional retains ownership and execution. A strong analytical mindset and collaboration with leadership are essential.