Senior Logistics Client Success Specialist

Crane Worldwide Logistics LLC; Ellenwood (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly incentive plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a Customer Service/Operations Associate in Georgia to respond to orders, inquiries, and resolve delivery or service issues. You will work with clients to explain solutions and expedite corrections.

The role requires 2–4 years in client service, a high school diploma, and freight forwarding knowledge. This position emphasizes quality service, documentation skills, and multi-tasking in a fast-paced logistics environment.

Qualifications

• Responds to orders, inquiries and invoices while handling client complaints.
• Resolves issues with orders, delivery dates or service.
• Maintains records of problem areas and resolutions.
• Maintains documentation and effective client communication.

Responsibilities

• Responds to orders and client inquiries; handles complaints and invoices.
• Records recurring issues and tracks problem areas.
• Resolves order and delivery date issues; communicates solutions to clients.
• Follows up to ensure resolution and maintains service levels.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

2-4 years client service experience

Job description

Crane Worldwide Logistics LLC is seeking a Customer Service/Operations Associate in Georgia to respond to orders, inquiries, and resolve delivery or service issues. You will work with clients to explain solutions and expedite corrections.

The role requires 2–4 years in client service, a high school diploma, and freight forwarding knowledge. This position emphasizes quality service, documentation skills, and multi-tasking in a fast-paced logistics environment.