Senior Loan Servicing Coordinator

Northwest Bank; Buffalo (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator III to manage the daily life of loan servicing for small business and commercial loans. The role includes handling new loan setup, funding, post-closing reviews, and daily maintenance while ensuring top-notch customer service.

The position emphasizes accuracy, meeting SLAs, and collaboration with internal/external partners. Strong knowledge of loan servicing processes and compliance is required.

Qualifications

• 3-5 years of customer service experience.
• 6-8 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products and credit policy.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed.
• Prepare payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary customer service.
• Process loan modifications.

Skills

Customer service experience

Commercial loan experience

Small business loan experience

Education

High School Diploma or equivalent

Associate's degree in related field

Job description

Northwest Bank is seeking a Loan Servicing Coordinator III to manage the daily life of loan servicing for small business and commercial loans. The role includes handling new loan setup, funding, post-closing reviews, and daily maintenance while ensuring top-notch customer service.

The position emphasizes accuracy, meeting SLAs, and collaboration with internal/external partners. Strong knowledge of loan servicing processes and compliance is required.