Impactful Loan Servicing Specialist II

Northwest Bank; Warren (Warren County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator II to manage daily loan servicing for small business and commercial loans, including setup, funding, post-closing, maintenance, and reconciliations while delivering high-quality customer service under deadlines.

Responsibilities include processing payoffs, line of credit renewals, UCC continuations, and CECL data integrity. The role involves training new hires and coordinating with internal partners to support loan operations.

Qualifications

• High School diploma or Associate's degree.
• 3-5 years of customer service experience.
• 5-6 years of Commercial or Small Business loan experience.
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues.
• Knowledge of loan documentation and ability to interpret documents.
• Ability to manage multiple tasks without compromising quality.
• Excellent written and verbal communication skills.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed.
• Meet service level agreements and benchmarks.
• Prepare payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary service.
• Process loan modifications.
• Ensure data integrity and CECL compliance.

Skills

Customer service

Loan servicing

Time management

Regulatory knowledge

Communication skills

Education

High School diploma

Associates degree

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Loan Servicing Coordinator II to manage daily loan servicing for small business and commercial loans, including setup, funding, post-closing, maintenance, and reconciliations while delivering high-quality customer service under deadlines.

Responsibilities include processing payoffs, line of credit renewals, UCC continuations, and CECL data integrity. The role involves training new hires and coordinating with internal partners to support loan operations.