Senior Loan Servicing Specialist — Commercial & SBA

Northwest Bank; Warren (Warren County); On-site; USD 30,000 - 34,000; Full time

Job summary

Northwest Bank in Williamsport, PA is seeking a Loan Servicing Coordinator III to manage daily life-cycle of loan servicing for small business and commercial loans. You may serve as back-up for the Small Business Loan Operations Management team and drive customer service excellence.

Responsibilities include loan set-up, funding, post-closing, maintenance in the core system, and ensuring data integrity for CECL reporting. Strong attention to detail and team collaboration are essential.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in a related field preferred.
• 3-5 years customer service experience.
• 6-8 years commercial or small business loan experience.
• Knowledge of commercial and small business loan products and policy.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed.
• Meet established service levels and benchmarks.
• Prepare payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary service.
• Process loan modifications.
• Reconcile reports for SBA or commercial loans and coordinate with partners.
• Ensure data integrity for CECL reporting.
• Train new hires to ensure consistency and standardization.
• Balance General Ledger accounts daily and monitor collateral records.
• Handle loan line of credit renewals and related documents.

Skills

Customer service

Time management

Attention to detail

Problem solving

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Core loan system

MS Office

Job description

Northwest Bank in Williamsport, PA is seeking a Loan Servicing Coordinator III to manage daily life-cycle of loan servicing for small business and commercial loans. You may serve as back-up for the Small Business Loan Operations Management team and drive customer service excellence.

Responsibilities include loan set-up, funding, post-closing, maintenance in the core system, and ensuring data integrity for CECL reporting. Strong attention to detail and team collaboration are essential.