Senior Loan Servicing Coordinator - Commercial & SBA

Northwest; Northern (KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Northwest is seeking a Loan Servicing Coordinator III to manage daily loan servicing for small business and commercial loans. The role requires strong time management, accuracy, and exceptional customer service in a fast-paced environment.

You will handle post-closing activities, loan maintenance, payoff processing, and reconciliation tasks while ensuring compliance with policies and procedures. Training new hires and supporting audit data may be involved.

Qualifications

• 3-5 years of customer service experience.
• 6-8 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, credit policy, and regulatory issues.
• Knowledge of loan documentation and ability to read and interpret documents.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system and ensure SLAs are met.
• Prepare payoff quotes and transactions.
• Respond to customer inquiries with exemplary service within established timeframes.
• Process loan modifications and monitor reports for SBA or commercial loans.

Skills

Customer service

Time management

Detail oriented

Communication

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Microsoft Office

Job description

Northwest is seeking a Loan Servicing Coordinator III to manage daily loan servicing for small business and commercial loans. The role requires strong time management, accuracy, and exceptional customer service in a fast-paced environment.

You will handle post-closing activities, loan maintenance, payoff processing, and reconciliation tasks while ensuring compliance with policies and procedures. Training new hires and supporting audit data may be involved.