Senior Loan Servicing Coordinator

Northwest Bank; Bellevue (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwest Bank in Bellevue, PA seeks a Loan Servicing Coordinator to manage the daily life of servicing for small business and commercial loans. The role includes post-closing, payoff processing, and maintaining data integrity within core systems.

Qualifications include 6-8 years of commercial or small business loan experience, knowledge of loan products and servicing systems, and a commitment to exemplary customer service.

Qualifications

• High school diploma or equivalent.
• Associate's degree in a related field.
• 3-5 years of customer service experience.
• 6-8 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues.
• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation.
• Knowledge of appropriate loan servicing support systems.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed or directed.
• Prepare and process payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary customer service in the established timeframe.
• Process loan modifications.
• Review and quality check ARM Rate Notice Report adjustments to be made when necessary and correspondence sent to borrower.
• Monitor and reconcile reports as they apply to Small Business or Commercial Loans and perform follow up as necessary with internal and external business partners.
• Perform all post-closing servicing functions and tracking for SBA guaranteed loans.
• Ensure total document and data integrity attributes to comply with CECL data points.
• Train new hires to ensure consistency and standardization in servicing commercial loans.
• Responsible for reconciliation of General Ledger accounts and daily balancing.
• Monitor collateral records.
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management.
• Prepare applicable release documents as needed.
• Establish and maintain loan collateral records in the core system.
• Process loan Line of Credit Renewals
• Process the paid commercial loan report
• Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
• Research and process more complex UCC continuations
• Provide support for testing new products and services
• Manage and distribute all servicing workflows and services
• Serve as point person for gathering audit data requested by management
• Validate year end reporting
• Provide back-up support to Collateral and Origination areas
• Research and correct errors as applicable
• Coach and mentor less experienced team members
• Ensure accuracy while meeting the established service level agreements and benchmarks
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Skills

Customer service

Loan knowledge

Education

Associate's degree

High school diploma or equivalent

Job description

Northwest Bank in Bellevue, PA seeks a Loan Servicing Coordinator to manage the daily life of servicing for small business and commercial loans. The role includes post-closing, payoff processing, and maintaining data integrity within core systems.

Qualifications include 6-8 years of commercial or small business loan experience, knowledge of loan products and servicing systems, and a commitment to exemplary customer service.