Loan Servicing Specialist - Small Business & Commercial

Northwest Bank; Columbus (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator to manage the daily life of loan servicing for small business and commercial loans. You will handle new loan setup, post-closing review, payoff processing, and ongoing maintenance in the core system while ensuring service levels are met and customer inquiries are answered promptly.

You will monitor reports, reconcile ledgers, and maintain collateral records, including lien positions.

Qualifications

• 3-5 years of customer service experience
• 6-8 years of commercial or small business loan experience
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
• Knowledge of appropriate loan servicing support systems

Responsibilities

• Complete new loan set-up, funding, and post-closing review
• Post loan transactions for all product types
• Maintain loan data in the core system
• Meet established service level agreements and benchmarks
• Prepare payoff quotes and transactions
• Respond to customer inquiries with exemplary service
• Process loan modifications
• Quality check ARM Rate Notice adjustments and borrower communications
• Monitor and reconcile SBA-related reports and other servicing reports
• Perform post-closing servicing functions for SBA loans
• Ensue CECL data integrity and recording
• Train new hires for consistency in servicing commercial loans
• Reconcile General Ledger accounts and daily balances
• Monitor collateral records and lien positions
• Process LOC renewals and paid loan reports
• Provide back-up support to collateral and origination areas
• Research and correct errors; mentor junior staff
• Ensure compliance with policies and regulatory requirements
• Navigate MS Office and department software to maximize efficiency
• Work as part of a team with on-site equipment

Skills

Customer service

Attention to detail

Ability to meet deadlines

Education

High school diploma or equivalent

Associate's degree in related field

Tools

Microsoft Office

Core loan servicing system

Job description

Northwest Bank is seeking a Loan Servicing Coordinator to manage the daily life of loan servicing for small business and commercial loans. You will handle new loan setup, post-closing review, payoff processing, and ongoing maintenance in the core system while ensuring service levels are met and customer inquiries are answered promptly.

You will monitor reports, reconcile ledgers, and maintain collateral records, including lien positions.