Senior Living Front Desk & Guest Experience Specialist

Clearwater Springs by Cogir; Vancouver (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Pay on demand

Health insurance

Paid time off

401K with company match

Free meals at work

Employee Assistance Program

Referral program

Job summary

Cogir Senior Living is seeking a Concierge to be the welcoming face of the community, handling front desk tasks and delivering exceptional service to residents, families, and guests. You will coordinate resident services, manage inquiries, and help maintain smooth daily operations with a positive attitude and professional demeanor.

The ideal candidate has 6–12 months of front desk or customer service experience in a retirement setting, strong computer skills (Word, Excel, Outlook), and the

Qualifications

• High School Diploma or equivalent.
• 6-12 months of front desk/customer service experience in a hotel, retirement community, or office setting.
• Proficient with Word, Excel, and Outlook.
• Excellent communication and customer service skills.
• Willingness to work flexible shifts including weekends and holidays.

Responsibilities

• Answer a multi-line telephone and direct inquiries as needed.
• Greet residents, families, visitors, and vendors with a friendly demeanor.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks and light clerical work.
• Order office supplies and manage small tasks as needed.
• Address concerns and escalate issues to management when appropriate.
• Complete work order requests.

Skills

Customer service

Front desk

Office software

Communication skills

Multitasking

Confidentiality

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a Concierge to be the welcoming face of the community, handling front desk tasks and delivering exceptional service to residents, families, and guests. You will coordinate resident services, manage inquiries, and help maintain smooth daily operations with a positive attitude and professional demeanor.

The ideal candidate has 6–12 months of front desk or customer service experience in a retirement setting, strong computer skills (Word, Excel, Outlook), and the