Senior Living Concierge: Front Desk & Guest Experience

Cogir-Senior-Living-2; Garner (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Early pay access

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation and holidays

401K with match

Free meals at work

Employee assistance program

Job summary

Cogir Senior Living is seeking a friendly Concierge at our Garner, NC community to greet residents, families and guests and ensure a welcoming environment. You will handle front desk coverage, answer calls, coordinate resident requests, and support daily operations with a positive, professional demeanor.

Required are a High School Diploma and 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting, with proficiency in Word, Excel, and Outlook.

Qualifications

• High School Diploma or equivalent is required.
• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Proficiency with Word, Excel, and Outlook.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Communication skills

Multitasking

Confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a friendly Concierge at our Garner, NC community to greet residents, families and guests and ensure a welcoming environment. You will handle front desk coverage, answer calls, coordinate resident requests, and support daily operations with a positive, professional demeanor.

Required are a High School Diploma and 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting, with proficiency in Word, Excel, and Outlook.