Senior Living Concierge — Front Desk & Guest Experience

Cogir Senior Living; Tacoma (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Pay on demand

Health insurance

Paid vacation

401K with company match

Free meals

Employee assistance program

Referral program

Job summary

Cogir Senior Living in the United States seeks a Concierge to serve as the first point of contact for residents, families, and guests. The role covers front desk coverage, scheduling assistance, and maintaining a welcoming environment, with a focus on exceptional customer service and smooth community operations. The position supports residents and families with inquiries and coordination of services, contributing to a positive resident experience.

Qualifications

• 6–12 months of customer service or front desk experience required.
• Experience in a hotel, retirement community, or office setting preferred.
• Proficiency with Word, Excel and Outlook.
• Ability to maintain confidentiality and adhere to ethical standards.
• Excellent communication skills required.

Responsibilities

• Answer a multi-line telephone and direct calls as needed.
• Greet families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks such as data entry and scheduling.
• Order office supplies.
• Address resident concerns and escalate to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk experience

Communication skills

Multitasking

Organized

Confidentiality

Flexibility

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in the United States seeks a Concierge to serve as the first point of contact for residents, families, and guests. The role covers front desk coverage, scheduling assistance, and maintaining a welcoming environment, with a focus on exceptional customer service and smooth community operations. The position supports residents and families with inquiries and coordination of services, contributing to a positive resident experience.