Senior Living Front Desk & Guest Experience Lead

Atria Senior Living - Woodbriar Place; Falmouth (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living – Woodbriar Place is seeking a friendly, detail-oriented front desk/clerical associate to answer calls, assist visitors, and manage daily clerical tasks in a busy senior living community.

The role requires a high school diploma or GED, basic math and communication skills, and the ability to follow procedures and complete required training. This on-site position offers comprehensive benefits and a supportive team environment.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must complete all specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos; able to write simple correspondence.
• Able to perform basic arithmetic and work with numbers.
• Able to follow detailed but straightforward instructions and handle routine problems.

Responsibilities

• Answer incoming calls in a cheerful, marketing-oriented manner and direct callers to the appropriate person.
• Retrieve and forward messages; take and deliver messages when needed.
• Provide information about the community and directions; assist visitors and coordinate reservations.
• Maintain appointment calendars, housing and transportation calendars, and other schedules as directed.
• Assist with mail, supplies, and basic clerical tasks; support billing information when needed.
• May drive a company vehicle for community purposes if required.

Skills

First Aid

CPR

Reading & Writing

Basic math

Communication

Problem solving

Multi-tasking

Customer service

Education

High school diploma or GED

Job description

Atria Senior Living – Woodbriar Place is seeking a friendly, detail-oriented front desk/clerical associate to answer calls, assist visitors, and manage daily clerical tasks in a busy senior living community.

The role requires a high school diploma or GED, basic math and communication skills, and the ability to follow procedures and complete required training. This on-site position offers comprehensive benefits and a supportive team environment.