Front Desk & Guest Experience Specialist

Atria Senior Living; Las Vegas, Northern (NV, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Atria Senior Living is seeking a friendly, organized receptionist to manage front desk duties at our community. You will greet visitors, answer calls, forward inquiries, and help coordinate reservations and calendars.

The role requires clear communication, reliability, and the ability to multitask in a fast-paced environment, ensuring a welcoming experience for residents and families. Responsibilities include handling mail, maintaining supplies, supporting staff with clerical tasks, and

Qualifications

• High school diploma or GED required.
• First Aid and CPR certification preferred where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence and present information clearly.
• Able to operate telephone, emergency call system, and office equipment.
• Able to work varied schedules and shifts as needed.

Responsibilities

• Answers incoming telephone calls in a cheerful, marketing oriented way and directs calls to appropriate personnel.
• Retrieves and forwards voice mail messages and delivers messages when needed.
• Welcomes on-site visitors and provides directions and information.
• Coordinates guestroom reservations and maintains appointment calendars.
• Receives, sorts, routes mail, and distributes communications.
• Maintains office supplies and basic equipment like faxes and copiers.
• Collects rent/meal payments and assists with billing information as needed.
• May drive the company vehicle for community-related trips when required.
• Performs other clerical duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Scheduling flexibility

Reading/writing simple memos

Telephone etiquette

Office equipment operation

Education

High School Diploma or GED

First Aid and CPR certification

Completion of Atria training programs

Tools

Telephone

Fax/Copy machines

Monitors/voicemail system

Job description

Atria Senior Living is seeking a friendly, organized receptionist to manage front desk duties at our community. You will greet visitors, answer calls, forward inquiries, and help coordinate reservations and calendars.

The role requires clear communication, reliability, and the ability to multitask in a fast-paced environment, ensuring a welcoming experience for residents and families. Responsibilities include handling mail, maintaining supplies, supporting staff with clerical tasks, and