Senior Living Concierge & Community Experience Lead

Atria Senior Living; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays and PTO

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Annual anniversary rewards

Job summary

Atria Senior Living is seeking a front desk coordinator to support residents and families in a busy senior living community. You will handle inquiries, coordinate services, and assist with daily operations to ensure a welcoming environment.

Requirements include a high school diploma or GED, First Aid/CPR as applicable, and completion of training programs. The role requires reading, writing, and excellent customer service across shifts.

Qualifications

• High school diploma or GED; or 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; present information clearly to individuals or groups.

Responsibilities

• Serve as point of contact for all resident requests and calls (non-emergency).
• Coordinate services for residents and their family members (dry cleaning, delivery, reservations, transportation).
• Maintain high standards of customer service; greet new residents and families within 48 hours of arrival.
• Answer questions regarding local stores, attractions and services; keep lobby areas clean and welcoming.
• Coordinate the community's transportation schedule and assist with appointments when Atria transportation is unavailable.
• Serve as liaison between dining room and residents; manage reservations and RSVPs; provide reminders for meals.

Skills

Customer service

Communication skills

Reading comprehension

Time management

Basic math

Education

High school diploma or GED

Tools

Telephone system

Monitoring board

Photocopier

Job description

Atria Senior Living is seeking a front desk coordinator to support residents and families in a busy senior living community. You will handle inquiries, coordinate services, and assist with daily operations to ensure a welcoming environment.

Requirements include a high school diploma or GED, First Aid/CPR as applicable, and completion of training programs. The role requires reading, writing, and excellent customer service across shifts.