Senior Living Concierge & Guest Experience Lead

Integral Senior Living, LLC; Rancho Cucamonga (CA); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Earned wage access

Flexible scheduling options

Paid time off and holidays

Health, dental, vision, life and disa­

401(k) with employer match

Paid training

Growth opportunities

Employee Assistance Program

Descripción de la vacante

Discovery Senior Living is seeking a friendly Concierge to greet residents, families, and visitors at the front desk in a welcoming and organized environment. You will manage communications, support resident services, and help ensure smooth daily operations across community services.

The ideal candidate has 1–3 years of customer service experience, strong communication skills, and the ability to multitask in a fast-paced setting.

Formación

• High school diploma or GED preferred.
• 1–3 years of customer service or reception experience preferred.
• Strong communication and interpersonal skills.
• Professional demeanor with ability to multitask in a fast-paced environment.
• Basic computer skills with comfort using phones, email, and office systems.
• Ability to maintain confidentiality and represent the community positively.

Responsabilidades

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication skills

Multitasking

Confidentiality

Basic computer skills

Educación

High school diploma or GED

Descripción del empleo

Discovery Senior Living is seeking a friendly Concierge to greet residents, families, and visitors at the front desk in a welcoming and organized environment. You will manage communications, support resident services, and help ensure smooth daily operations across community services.

The ideal candidate has 1–3 years of customer service experience, strong communication skills, and the ability to multitask in a fast-paced setting.