Senior Living Front Desk Concierge & Guest Services

Jackson Creek Senior Living; Clive (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Dental and Vision

Basic Term Life/AD&D

401k

Job summary

Dial is seeking a front desk associate to provide exceptional customer service and create a welcoming environment within the community. You will assist residents and families with requests, handle transportation and reservations, answer calls, and maintain confidentiality while supporting daily operations across departments.

Experienced in customer service, hospitality, or senior living, you will multitask in a fast-paced setting while promoting teamwork and resident wellbeing.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Basic computer skills

Tools

Phone systems

Job description

Dial is seeking a front desk associate to provide exceptional customer service and create a welcoming environment within the community. You will assist residents and families with requests, handle transportation and reservations, answer calls, and maintain confidentiality while supporting daily operations across departments.

Experienced in customer service, hospitality, or senior living, you will multitask in a fast-paced setting while promoting teamwork and resident wellbeing.