Senior Living Concierge & Front Desk Specialist

Discovery Senior Living; Boca Raton (FL); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Early wage access

Flexible schedule

Paid time off and holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Paid training

Growth opportunities

Employee Assistance Program

Job summary

Discovery Senior Living is seeking a Concierge to be the welcoming first point of contact for residents, families, and guests in a busy senior living community. You will manage communications, assist resident services, and maintain a warm, organized front desk environment.

The role requires strong multitasking, confidentiality, and professional demeanor in a fast-paced setting. The position supports daily operations, coordinates transportation and services, and interacts with residents and team

Qualifications

• High school diploma or GED preferred.
• 1-3 years customer service or administrative experience preferred.
• Strong communication and organizational skills.
• Professional demeanor with multitasking ability.
• Confidentiality and positive representation of the community.

Responsibilities

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Skills

Customer service

Reception experience

Strong communication

Confidentiality

Multitasking

Basic computer skills

Education

High school diploma or GED

Tools

Phone systems

Email basics

Job description

Discovery Senior Living is seeking a Concierge to be the welcoming first point of contact for residents, families, and guests in a busy senior living community. You will manage communications, assist resident services, and maintain a warm, organized front desk environment.

The role requires strong multitasking, confidentiality, and professional demeanor in a fast-paced setting. The position supports daily operations, coordinates transportation and services, and interacts with residents and team