Senior Living Concierge | Front Desk & Resident Support

Veranda Club; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Flexible scheduling

Paid time off & Holidays

Comprehensive benefits package

401(K) with employer match

Paid training

Growth opportunities

Employee Assistance Program

Job summary

Discovery Senior Living in Boca Raton, FL is seeking a Concierge to welcome residents, families, guests and team members, manage communications, and maintain a warm, organized front desk. You’ll support resident services, coordinate appointments, and help ensure smooth daily operations with a professional, courteous demeanor.

The role is full-time with competitive wages, a comprehensive benefits package, and opportunities for growth within a purpose-driven senior living community.

Qualifications

• High school diploma or GED preferred.
• One to three years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with the ability to multitask in a fast-paced environment.
• Basic computer skills and comfort using phones, email, and office systems.
• Ability to maintain confidentiality and represent the community positively.

Responsibilities

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Skills

Customer service

Reception

Administrative support

Communication

Organization

Interpersonal skills

Multitasking

Confidentiality

Basic computer skills

Education

High school diploma or GED

Job description

Discovery Senior Living in Boca Raton, FL is seeking a Concierge to welcome residents, families, guests and team members, manage communications, and maintain a warm, organized front desk. You’ll support resident services, coordinate appointments, and help ensure smooth daily operations with a professional, courteous demeanor.

The role is full-time with competitive wages, a comprehensive benefits package, and opportunities for growth within a purpose-driven senior living community.