Senior Living Concierge & Guest Experience Lead

Cogir Senior Living; Matthews (NC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive wages, training, and growt

Early access to paycheck.

Health, Dental, Vision, and Life Ins

Paid Vacation, Holidays, and SickLeave

401K with company match.

Free meals at work.

Employee Assistance Program.

Generous Employee Referral Program and

Job summary

Cogir Senior Living in Matthews, NC is seeking a friendly Concierge to greet residents and visitors, answer calls, and coordinate resident services. The role emphasizes top-notch customer service and a welcoming environment at the community entrance.

You will support management with light administrative tasks, maintain logs, help arrange transportation and activities, and handle inquiries with a professional, discreet approach. Flexible shifts including weekends and holidays are required.

Qualifications

• Minimum 6–12 months of front desk or customer service experience.
• Proficient with Word, Excel, and Outlook.
• Friendly, professional, and organized.
• Ability to maintain confidentiality.

Responsibilities

• Answer a multi-line telephone and direct inquiries as needed.
• Greet residents, families, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Multitasking

Organization

Communication

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in Matthews, NC is seeking a friendly Concierge to greet residents and visitors, answer calls, and coordinate resident services. The role emphasizes top-notch customer service and a welcoming environment at the community entrance.

You will support management with light administrative tasks, maintain logs, help arrange transportation and activities, and handle inquiries with a professional, discreet approach. Flexible shifts including weekends and holidays are required.