Senior Living Concierge: Guest Experience & Support

ALG Senior; Mint Hollow (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Professional Development

Life Insurance

Employee Assistance Program

Competitive pay rates

Job summary

Mint Hill Senior Living is seeking a dedicated Concierge to welcome residents, families, and visitors, providing assistance with inquiries, directions, and requests to ensure a positive experience. The role focuses on coordinating transportation, reservations, and errands to support residents.

As a frontline liaison, you will relay important information about events and activities, maintain logs, and assist with check-in/check-out procedures while upholding a high standard of service and

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or concierge is preferred.
• Strong communication and organizational abilities are essential.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries.
• Provide concierge services including transportation coordination and reservations.
• Serve as a central communication point for events and announcements.
• Maintain high levels of customer service and resident satisfaction.
• Perform light administrative tasks and check-in/check-out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly to ensure resident and family satisfaction.
• Support safety procedures and monitor access as needed.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Compassion for elderly

Professional demeanor

Office software proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mint Hill Senior Living is seeking a dedicated Concierge to welcome residents, families, and visitors, providing assistance with inquiries, directions, and requests to ensure a positive experience. The role focuses on coordinating transportation, reservations, and errands to support residents.

As a frontline liaison, you will relay important information about events and activities, maintain logs, and assist with check-in/check-out procedures while upholding a high standard of service and