Senior Living Concierge - Guest & Resident Experience Champion

TerraBella Senior Living, LLC; Monroe (NC); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) with employer match

Paid training

Wellness benefits

Employee Assistance Program (EAP)

Job summary

TerraBella Senior Living, LLC in Monroe, NC is seeking a Concierge to warmly greet residents and visitors, answer calls, relay messages, and provide information on a general basis. You will support front desk operations and coordinate with the dining and activities teams as needed.

The role involves managing appointments, distributing mail, keeping the reception area neat, and maintaining lists and logs. Candidates typically have a high school diploma or GED and 1–3 years of customer service

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Education

High school diploma or GED

Job description

TerraBella Senior Living, LLC in Monroe, NC is seeking a Concierge to warmly greet residents and visitors, answer calls, relay messages, and provide information on a general basis. You will support front desk operations and coordinate with the dining and activities teams as needed.

The role involves managing appointments, distributing mail, keeping the reception area neat, and maintaining lists and logs. Candidates typically have a high school diploma or GED and 1–3 years of customer service