Senior Living Concierge: Front Desk & Resident Services

Cogir USA; San Rafael (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid vacation, holidays, and sick time

401K with company match

Free meals at work

Job summary

Cogir Senior Living is seeking a Concierge to be the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and exceptional service, creating a welcoming, supportive environment and coordinating resident services.

The role involves answering calls, greeting guests, assisting with transportation and activities, and handling administrative tasks while maintaining confidentiality and a professional demeanor.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.

Responsibilities

• Answer a multi-line telephone and direct calls as needed.
• Greet residents, families, guests, and vendors with a welcoming demeanor.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with data entry, scheduling, or light clerical tasks.
• Order office supplies and maintain stock.
• Address resident concerns and escalate as needed.
• Complete work order requests.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a Concierge to be the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and exceptional service, creating a welcoming, supportive environment and coordinating resident services.

The role involves answering calls, greeting guests, assisting with transportation and activities, and handling administrative tasks while maintaining confidentiality and a professional demeanor.