Resident Services Concierge — Front Desk & Hospitality

Cogir Senior Living; Burlington (WA); On-site; USD 26,000 - 27,000; Part time

Benefits offered by this job

Competitive wages

Pay on demand

Health insurance

Vacation and sick leave

401K with company match

Free meals at work

Employee assistance program

Referral program

Job summary

Cogir Senior Living is seeking a friendly Concierge to be the first point of contact for residents, families, and visitors at our community. You will provide front desk coverage and exceptional customer service, creating a welcoming and supportive environment for all guests.

Responsibilities include answering calls, greeting guests, coordinating resident services, assisting with transportation and activities, and supporting administrative tasks while maintaining confidentiality and

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Proficient with Word, Excel and Outlook.
• Patient and willingness to assist our residents, visitors and team members.
• Friendly, assertive, professional, outgoing, multitasked and organized.
• Excellent communication skills.
• Available to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Microsoft Office

Phone etiquette

Communication skills

Teamwork

Confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a friendly Concierge to be the first point of contact for residents, families, and visitors at our community. You will provide front desk coverage and exceptional customer service, creating a welcoming and supportive environment for all guests.

Responsibilities include answering calls, greeting guests, coordinating resident services, assisting with transportation and activities, and supporting administrative tasks while maintaining confidentiality and