Senior Living Concierge — Front Desk & Guest Services

Discovery Senior Living; Ellicott City (MD); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Paid time off

Flexible schedule

Full benefits

401K match

Paid training

Growth opportunities

Employee assistance

Descripción de la vacante

Discovery Senior Living in Ellicott City, MD is seeking a friendly Concierge to warmly greet residents and visitors and support daily front-desk operations.

You will manage calls, messages, appointments, and tour coordination, while maintaining confidentiality and a professional demeanor in a fast-paced senior living community.

This full-time role offers competitive wages, benefits, and growth opportunities within a culture focused on teamwork and service.

Formación

• High school diploma or GED preferred.
• One to three years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with the ability to multitask in a fast-paced environment.
• Basic computer skills and comfort using phones, email, and office systems.

Responsabilidades

• Answer and manage telephone and reception duties professionally and courteously.
• Take accurate messages and relay to recipient in a timely manner.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets and tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in/move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents and staff.
• Maintain resident forms related to miscellaneous credits.
• Follow all company policies, procedures, and confidentiality requirements.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Interpersonal skills

Multitasking

Organization

Confidentiality

Educación

High school diploma or GED

Herramientas

Basic computer skills

Phone systems

Email systems

Descripción del empleo

Discovery Senior Living in Ellicott City, MD is seeking a friendly Concierge to warmly greet residents and visitors and support daily front-desk operations.

You will manage calls, messages, appointments, and tour coordination, while maintaining confidentiality and a professional demeanor in a fast-paced senior living community.

This full-time role offers competitive wages, benefits, and growth opportunities within a culture focused on teamwork and service.