Front Desk Concierge - Flexible Part-Time (Senior Living)

Discovery Village at the West End – IL; Richmond (VA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive wages

Early access to earned wages beforepay

Flexible scheduling

Paid time off and Holidays

Comprehensive benefits package

401(K) with employer match

Paid training

Opportunities for growth and promotion

Employee Assistance Program

Job summary

Discovery Senior Living in Richmond is seeking a part-time Concierge to welcome residents and guests, manage front-desk communications, and support resident services with a warm, organized presence. You’ll handle calls, messages, directions, and mail, while coordinating appointments and maintaining confidential, professional standards in a fast-paced senior living environment.

This role offers flexible scheduling and opportunities for growth within a supportive team culture focused on compassion

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with the ability to multitask in a fast-paced environment.
• Basic computer skills and comfort using phones, email, and office systems.
• Ability to maintain confidentiality and represent the community positively.

Responsibilities

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Skills

Communication skills

Organization skills

Interpersonal skills

Professional demeanor

Multitasking

Confidentiality

Education

High school diploma or GED

Tools

Office software

Job description

Discovery Senior Living in Richmond is seeking a part-time Concierge to welcome residents and guests, manage front-desk communications, and support resident services with a warm, organized presence. You’ll handle calls, messages, directions, and mail, while coordinating appointments and maintaining confidential, professional standards in a fast-paced senior living environment.

This role offers flexible scheduling and opportunities for growth within a supportive team culture focused on compassion