Senior Living Concierge: Guest Experience & Front Desk

Coastal Heights Senior Living; Fremont (CA); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling

Paid time off

Job summary

Integral Senior Living is seeking a Concierge to join our team. The Concierge greets guests, residents, and employees, manages calls, and communicates messages. Responsibilities include greeting visitors, directing inquiries, collecting and distributing materials, and supporting dining and move-in/out processes.

The role requires customer service experience and a high school diploma (GED preferred). Flexible scheduling with full-time and part-time options is available, along with comprehensive

Qualifications

• One to three years customer service experience and/or training; or equivalent combination of education and experience.
• High school diploma or GED preferred.

Responsibilities

• Greet residents and visitors; answer inquiries and provide information.
• Manage external and internal calls; take and communicate messages.
• Collate brochures for the marketing department.
• Prepare meal tickets and tally meal count sheets for Dining staff.
• Update daily resident phone list, roster, Move-In/Move-Out register, and sign-in logs.
• Manage appointments for residents and family members (e.g., hairdresser, transportation).
• Keep desk and entry area neat and organized.
• Distribute mail to residents, Executive Director, and Coordinators.
• Maintain resident forms for miscellaneous credits.
• Adhere to company policies and operating procedures.
• Other duties as assigned.

Skills

Customer service experience

Education

High school diploma / GED

Job description

Integral Senior Living is seeking a Concierge to join our team. The Concierge greets guests, residents, and employees, manages calls, and communicates messages. Responsibilities include greeting visitors, directing inquiries, collecting and distributing materials, and supporting dining and move-in/out processes.

The role requires customer service experience and a high school diploma (GED preferred). Flexible scheduling with full-time and part-time options is available, along with comprehensive