Front Desk Concierge - Senior Living & Resident Services

Cogir Real Estate, LP; Everett (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Pay on demand

Health, Dental, Vision, and Life Ins.

Paid Vacation, Holidays, and SickLeave

401K with company match

Free meals at work

Employee Assistance Program

Employee Referral Program

Job summary

Cogir Senior Living is seeking a Concierge to serve as the first point of contact for residents, families, and guests, providing exceptional front desk coverage and customer service in a welcoming community setting.

Responsibilities include greeting visitors, coordinating resident services, scheduling transportation, and supporting management with administrative tasks, while upholding confidentiality and ethical standards. The role requires flexibility, including weekends and holidays.

Qualifications

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Communication

Multitasking

Organizational skills

Confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a Concierge to serve as the first point of contact for residents, families, and guests, providing exceptional front desk coverage and customer service in a welcoming community setting.

Responsibilities include greeting visitors, coordinating resident services, scheduling transportation, and supporting management with administrative tasks, while upholding confidentiality and ethical standards. The role requires flexibility, including weekends and holidays.