Front Desk & Resident Experience Concierge

Cogir USA; Brentwood (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cogir Senior Living in Brentwood, CA seeks a Concierge to serve as the first point of contact for residents, families, visitors, and guests. The role covers front desk operations, inquiries, and coordinating resident services to create a welcoming environment.

The Concierge supports administrative tasks and maintains a positive resident experience while upholding privacy and quality of service standards.

Qualifications

• 6–12 months of front desk or customer service experience.
• Experience in a hotel, retirement community, or office setting.
• Clear and professional communication.
• Punctual, friendly, and well organized.

Responsibilities

• Answer multi-line telephone calls and direct inquiries as needed.
• Greet residents, families, guests, and vendors warmly.
• Maintain visitor logs and control access to the community.
• Assist residents with transportation, activities, or appointments.
• Support management with light administrative tasks and scheduling.
• Order office supplies and manage basic clerical work.
• Address concerns and escalate to management when necessary.
• Complete work order requests.

Skills

Front desk experience

Customer service

Communication

Organization

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in Brentwood, CA seeks a Concierge to serve as the first point of contact for residents, families, visitors, and guests. The role covers front desk operations, inquiries, and coordinating resident services to create a welcoming environment.

The Concierge supports administrative tasks and maintains a positive resident experience while upholding privacy and quality of service standards.