Senior Living Concierge

Atlas Healthcare, LLC; Cranford (NJ); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Atlas Healthcare, LLC is seeking a courteous front desk/guest services associate to welcome new residents and families upon admission, and acquaint them with the facility’s amenities. You will maintain a kind, respectful attitude toward residents, families and guests while coordinating with nursing and dietary teams.

You will handle inquiries, answer calls, notify staff of lobby visitors, and ensure confidentiality and problem resolution throughout residents’ stays.

Responsabilidades

• Greeting new residents and families upon admission
• Greeting new guests or residents and acquainting them with the facility’s amenities
• Following the resident throughout their stay to ensure quality of care and provide feedback to the interdisciplinary team
• Anticipating residents needs and solving their problems
• Ensuring rooms and common areas meet guest standards
• Completes and follows up on grievances timely
• Answers telephone in a courteous and confident manner
• Notifies appropriate staff when there is a person or persons waiting in the lobby to meet with members of the staff
• Notifies the dietary department when the beverage and snack supply needs replenishing
• Informs nursing when a resident in the lobby area requires attention
• Respects residents’ confidentiality at all times

Conocimientos

Multitasking

Organizational skills

Interpersonal communication

Attention to detail

Discretion

Customer service

Research skills

Problem-solving

Vendor relations

Descripción del empleo

Atlas Healthcare, LLC is seeking a courteous front desk/guest services associate to welcome new residents and families upon admission, and acquaint them with the facility’s amenities. You will maintain a kind, respectful attitude toward residents, families and guests while coordinating with nursing and dietary teams.

You will handle inquiries, answer calls, notify staff of lobby visitors, and ensure confidentiality and problem resolution throughout residents’ stays.