Senior Live Event Ticketing Manager

AEG; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid holidays

Vacation and sick time

Company paid basic life insurance

Voluntary life insurance

Parliamental leave

401k plan (3% match)

Flexible spending and health savings

Wellness offerings

Job summary

AEG Presents is seeking a Manager Ticketing in Austin, TX to oversee end-to-end ticketing for events, ensure accurate setup, inventory management, and reporting. You will partner with venue teams and artist management to develop ticketing programs that boost engagement and revenue.

The role involves coordinating with Talent Buyers, venues, and promotions partners, training staff, and potentially creating pop-up box offices for seasonal shows.

Qualifications

• BA/BS Degree (4-year) required.
• 4–6 years of related work experience in the entertainment industry.
• Must have experience in the music industry, specifically live entertainment.
• Previous supervisory experience preferred.
• Experience developing startup box offices, strategies, and arena ticketing is a plus.
• Box Office experience is a plus.
• Familiarity with basic accounting and budgeting principles.
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in MS Word, Excel, Outlook and Adobe Professional.
• Must be organized, detail-oriented and self-motivated.
• Ability to multitask, prioritize and remain calm in a fast-paced environment.
• Must be able to work a flexible schedule including nights, weekends and some holidays.

Responsibilities

• Gather show information from artist and talent buyer to build shows in ticketing software, developing scaling for each show based on market/artist/venue location.
• Manage ticket holds for each event/show and process orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
• Collaborate with Talent Buyer, venue, artist and partners like Groupon/Living Social for discount or group rate tickets.
• Train new ticketing staff on ticket sales, will call, guest and artist comps, and coordination with tour/venue.
• May create pop-up box offices for seasonal shows and coordinate with special events teams on ticketing.
• Other duties as assigned.

Skills

Interpersonal communication

Detail-oriented

Multitasking

Organizational skills

Flexible schedule

Education

BA/BS Degree (4-year)

Tools

AXS

Ticketmaster

Microsoft Word

Excel

Outlook

Adobe Pro / Acrobat

Job description

AEG Presents is seeking a Manager Ticketing in Austin, TX to oversee end-to-end ticketing for events, ensure accurate setup, inventory management, and reporting. You will partner with venue teams and artist management to develop ticketing programs that boost engagement and revenue.

The role involves coordinating with Talent Buyers, venues, and promotions partners, training staff, and potentially creating pop-up box offices for seasonal shows.