Manager Ticketing - United Heritage Hall

AEG Worldwide; Austin (TX); Presencial; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401k match

Resumo da oferta

AEG Worldwide in Austin, TX, is seeking a Manager Ticketing to oversee the end-to-end ticketing process for events, ensuring accurate event setup, inventory management, and sales reporting. You will partner with venue teams and artist management to develop ticketing programs that meet business objectives and drive customer engagement.

The role requires leadership in ticketing operations, collaboration with various stakeholders, and the training of staff on ticket sales and event operations.

Qualificações

• BA/BS Degree (4-year) required.
• 4–6 years of related work experience in the entertainment industry.
• Experience in live entertainment and music industry preferred.
• Previous supervisory experience.
• Familiarity with ticketing platforms (AXS, Ticketmaster).

Responsabilidades

• Gather show information from artist and talent buyer to build shows in ticketing software.
• Develop scaling for each show/event based on market demographics and venue location.
• Manage ticket holds and process orders for artist management and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices.
• Coordinate with Talent Buyer, venue, artist and partners like Groupon for discounts.
• Train new ticketing staff on sales, will call, comps, and event coordination.

Conhecimentos

Interpersonal communication

Organizational skills

Multitasking

Formação académica

Bachelor's degree (BA/BS)

Ferramentas

AXS

Ticketmaster

Microsoft Word

Excel

Outlook

Adobe Professional

Descrição da oferta de emprego

Austin, TX

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Manager Ticketing is responsible for the end-to-end ticketing process for events, ensuring accurate event setup, inventory management, and sales reporting. Serving as a key partner to venue teams and artist management, this role develops ticketing programs and package offerings that support business objectives and enhance customer engagement. Through effective coordination, reporting, and system management, the Manager Ticketing helps drive operational excellence and event performance.

Job Summary

• Gather show information from artist and talent buyer to build shows in ticketing software. Develop scaling for each show/event based on demographic/market related to artist and venue location.
• Manage ticket holds for each event/show. Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
• Work in conjunction with Talent Buyer, venue, artist and companies like Groupon and Living Social to provide discount or group rate tickets.
• Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
• May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing.
• Other duties as assigned.

Required Qualifications

• BA/BS Degree (4-year)
• 4-6 years
  • Of related work experience including experience in the entertainment industry
  • Must have experience working in the music industry, specifically live entertainment
  • Previous supervisory experience
  • Experience in developing start-up box offices, strategies, and arena ticketing, preferred
  • Box Office Experience is a plus
• Familiarity of basic accounting and budgeting principals
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills

Payscale: $59,564.55- $75,000.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.